Question 1

How do I book a tour?

Accepted Answer

Booking a tour is simple and fully online. You select your preferred experience, date, language, and group size through our booking platform. Once your booking is confirmed, you will receive a detailed confirmation email with meeting details, contact information, and practical guidance. If you have specific interests or requests, these can be shared during the booking process so your guide can tailor the experience accordingly.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially during peak travel seasons such as spring, summer, and major holidays. Many of our guides are in high demand due to their expertise and limited availability. While last-minute bookings are sometimes possible, advance booking ensures access to your preferred guide, language, and time slot.

Question 3

Can I book for a group?

Accepted Answer

Yes. All our tours are private and designed for individuals, couples, families, or larger groups. Group size can be selected during booking, and the experience will be adjusted to suit your group's interests and pace. For larger groups or corporate bookings, we recommend contacting us directly so we can ensure the best possible setup.

Question 4

Do I need to print my ticket?

Accepted Answer

No. Printed tickets are not required. Your booking confirmation is sent digitally and can be shown on your phone or tablet. Your guide will already have your booking details and will meet you at the agreed location.

Question 5

What if I'm traveling alone?

Accepted Answer

Solo travelers are very welcome. Many guests choose Private Tours specifically for the personal attention and flexibility that a private experience provides. The content, pacing, and focus of the tour will be fully adapted to your interests.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, including Visa and Mastercard. All payments are processed securely through our booking platform using encrypted payment solutions. Full payment is required at the time of booking to confirm your reservation.

Question 7

What does the price include?

Accepted Answer

The price includes a private, guided experience led by an authorized professional, all planning and preparation, and hosting throughout the tour. Where applicable, logistics and transportation coordination are included. Any additional costs such as meals, entrance fees, or third-party services will be clearly stated in advance.

Question 8

Are there any hidden fees?

Accepted Answer

No. All prices are transparent and clearly stated during booking. If optional extras are available, these are always presented separately so you can make informed choices.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellations made more than 48 hours before the scheduled start time receive a full refund. Cancellations made 24-48 hours before the tour receive a partial refund. Cancellations within 24 hours of the tour start time are non-refundable, as guides and logistics are already fully committed.

Question 10

Can I reschedule my tour?

Accepted Answer

Yes, subject to guide availability. We recommend contacting us as early as possible if you need to reschedule. While we cannot guarantee availability for new dates, we always do our best to accommodate changes.

Question 11

What happens if the tour is canceled by you?

Accepted Answer

In the unlikely event that we need to cancel a tour, you will be offered a full refund or the option to reschedule at no additional cost.

Question 12

How long do tours last?

Accepted Answer

Most tours last between 2 and 4 hours, depending on the experience you choose. Duration is clearly stated during booking, and private tours allow for flexibility if you wish to explore certain topics in more depth.

Question 13

What languages are tours offered in?

Accepted Answer

Tours are offered in Swedish, English, and German. Each guide is professionally certified in the language they offer to ensure clarity, nuance, and a high-quality experience.

Question 14

Are tours suitable for children?

Accepted Answer

Yes. Tours can be adapted for families with children. Please let us know the age range when booking so your guide can adjust content and pacing accordingly.

Question 15

Do tours run in all weather conditions?

Accepted Answer

Yes. Tours operate year-round and in most weather conditions. We recommend dressing appropriately for the season. In case of extreme weather, we will contact you in advance to discuss alternatives.

Question 16

Is transportation included?

Accepted Answer

Transportation details vary depending on the tour. When included, this will be clearly stated in the tour description. Your guide will always assist with logistics to ensure a smooth experience.

Question 17

Who are your guides?

Accepted Answer

Our guides are authorized professionals and subject-matter experts, many with academic backgrounds in history, archaeology, or cultural studies. All guides are carefully vetted to ensure deep knowledge, strong communication skills, and professional hosting.

Question 18

Are your guides licensed?

Accepted Answer

Yes. We work exclusively with licensed guides or verified experts. Credentials and language certifications are reviewed as part of our selection process.

Question 19

Will the same guide stay with us throughout the tour?

Accepted Answer

Yes. Your guide is there to host you throughout the experience, creating continuity and a relaxed, personal atmosphere. In the rare cases where an experience involves multiple guides or distinct stages, this will always be clearly stated beforehand, ensuring full transparency and peace of mind.

Question 20

Are tours accessible for guests with mobility needs?

Accepted Answer

We want everyone to feel comfortable and welcome on our tours. Accessibility details are clearly outlined in each tour description, so you can easily see walking distances, terrain, and physical requirements in advance. Many of our experiences can accommodate mobility needs, and we are always happy to help. If you have any specific wishes or questions, please do not hesitate to contact us and we will gladly guide you toward the most suitable option.

Question 21

What should I bring?

Accepted Answer

Comfortable walking shoes and weather-appropriate clothing are recommended. Any additional requirements will be communicated in your booking confirmation.

Question 22

How do I contact you before or during the tour?

Accepted Answer

You can reach us via email or phone using the contact details provided in your confirmation email. Your guide's contact information will also be included for day-of coordination.

Frequently Asked Questions

Booking & Reservations

Payment & Pricing

Cancellation & Changes

Tour Experience

About Our Guides

Accessibility & Practical Information

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